Felicia Terry, CNC, bCRE-PRO | NPSS' Smart CRM Moves for Nonprofits

Oliver Buchannon

Felicia Terry, CNC, bCRE-PRO

Nonprofit CRM software expert with 25+ years in data structure, process design, & SOPs.

Funding Diversity

+2

Most Nonprofits Don’t Have a Donor Problem. They Have a CRM System & Process Problem.

Mar 25, 2026

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6 min read

Most Nonprofits Don’t Have a Donor Problem. They Have a CRM System & Process Problem.

Felicia Terry, CNC, bCRE-PRO

CRM Software

+6

Why Change Feels Hard—Even When It’s an Upgrade

Mar 12, 2026

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7 min read

Why Change Feels Hard—Even When It’s an Upgrade

What leasing a new truck reminded me about nonprofit CRM software transitions

Felicia Terry, CNC, bCRE-PRO

When You Buy a Cadillac and Drive It Like a Pinto

Feb 26, 2026

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4 min read

When You Buy a Cadillac and Drive It Like a Pinto

Felicia Terry, CNC, bCRE-PRO

Structure. Process. SOPs.

Feb 26, 2026

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3 min read

Structure. Process. SOPs.

The CRM Software Trifecta Most Nonprofits Miss

Felicia Terry, CNC, bCRE-PRO

Welcome to Smart CRM Moves for Nonprofits #1

Feb 24, 2026

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5 min read

Welcome to Smart CRM Moves for Nonprofits #1

Why I’m Finally Speaking Up About Nonprofit CRM Software

Felicia Terry, CNC, bCRE-PRO